Software documentation (latest version) |
Software installers (latest version) |
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Note: The User Guide details all the features for the main software version while the Release Notes document details all the changes from the main version to the current release. You need to have both files for comptele software documentation. before contacting us for technical or regsistration questions Our dealers are also at your service if you would like to request information in your language, advice on additional hardware or software, solutions or quotes for a particular configuration etc.. Check out the ArKaos VJ-DJ dealers page or the ArKaos Pro dealers page. |
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Before requesting for supportIf you have not found a solution to your problem in the software documentation above, search the Knowledgebase to see if your solution is not already listed there.You may also check out the ArKaos Users Discussion Forum where questions about configuration with specific third party hardware / software may already have been answered. |
Register for a support accountRegister for an ArKaos Support Account (free) in order to be able to check the status of your trouble tickets, post replies to our team or create new touble tickets directly from our web interface.Get help registering in this Support Center |
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Software registration proceduresDon't know what to do with the code printed on your CD? Need to generare a new serial number? Concerned about the staus of your license?Get help registering your software |
Configuring your softwareCan't figure out how to configure your ArKaos software to work with other devices? Need help with monitors setup? Experiencing software crashes?Get help configuring your software |
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Support opening hoursOur support team answers your requests during office hours (CET) on week days.After submitting a trouble ticket, please wait for an answer from our support team before sending another support request. We generally answer most trouble tickets about registration within one business day. |
Getting more supportWhere to find your software user manual? How to register for a support account? What to do if you don't get an answer?Get help finding answers |
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Vous parlez français? Nous aussi! Lorsque vous postez un ticket de support pour demander de l'aide n'hésitez pas à le faire en français, nous vous répondrons également en français. | |||||||||
Note: If you contacted the ArKaos customer support but haven't received a reply, it may be because your email application or your Internet service provider thinks ArKaos' mail is junk mail. Check your junk mail inbox, or contact your Internet service provider to see if your account has a junk mail filter that is blocking ArKaos' reply to your request. (Click here for more info) |